Refund policy
Thank you for shopping with After Kurai. Because our products are made to order specifically for each customer, please review our refund and return policy before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once the issue has been reviewed and approved, we will provide either a replacement at no additional cost or a refund, depending on the situation.
You do not need to return a damaged or defective product unless we specifically ask you to do so.
Wrong Size or Color
Because each product is made specifically for your order, we are generally unable to accept returns or exchanges if you ordered the wrong size, color, or product.
Please carefully review the product description and size chart before completing your purchase.
This does not affect any return or cancellation rights you may have under applicable consumer protection laws.
Change of Mind
Because our products are made to order after your purchase is placed, we generally do not accept returns or issue refunds for change-of-mind purchases, except where required by applicable law.
If local consumer protection laws give you a right to cancel or return your purchase, those rights will still apply.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We cannot guarantee that an order can be canceled or changed once it has entered production. Once production has started, the order may no longer be eligible for cancellation.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional charges may be required to have the order reproduced or reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
Lost Packages
If your tracking information shows unusual delays or you believe your package has been lost in transit, please contact us with your order number so we can investigate the shipment.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, credit card provider, or payment method.
Contact Us
If you experience an issue with your order, please contact us through our store's contact page or email info@afterkurai.com.
Please include your order number whenever possible so we can assist you quickly.
This policy does not limit any rights you may have under applicable consumer protection laws.
Made after dark. Made for you. After Kurai.